⚖️ Legal

Privacy Policy & Terms of Use

We believe in plain language. These documents explain how we handle your data and what you agree to when using Idea to Impact.

✓ Last updated: April 2024
Section 1

Who We Are

This Privacy Policy applies to Idea to Impact, operated by Duygu Iplikci Ergin, based in the United Kingdom. Our website is located at ideatoimpactdei.co.uk.

We are committed to protecting your personal data and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains what data we collect, why we collect it, and how we use it.

If you have any questions about this policy or how we handle your data, please contact us at duyguiplikciergin@gmail.com. We aim to respond within 5 working days.

Section 2

What Data We Collect

We collect personal data in the following circumstances:

  • When you purchase a course — your name, email address, and payment information (processed securely by Stripe or PayPal — we do not store card details).
  • When you sign up for our mailing list — your email address and, if provided, your name.
  • When you contact us — your name, email address, and the contents of your message.
  • When you visit our website — technical data such as your IP address, browser type, and pages visited, collected via cookies (see our Cookie Policy).
  • When you download a free resource — your email address if you choose to provide it.

We do not collect sensitive personal data (such as health information, financial data beyond payment processing, or information about children under 13).

Section 3

How We Use Your Data

We use your personal data for the following purposes:

  • To deliver your course — providing access to video modules, PDF downloads, and course updates.
  • To process payments — fulfilling your purchase securely through Stripe or PayPal.
  • To communicate with you — sending your access PIN, course updates, and responding to support queries.
  • To send newsletters — only if you have explicitly opted in. You can unsubscribe at any time.
  • To improve our website — using anonymised analytics to understand how visitors use the site.
  • To comply with legal obligations — maintaining records for tax and accounting purposes.

We rely on the following legal bases under UK GDPR: contract performance (to deliver your purchase), legitimate interests (website analytics and service improvement), and consent (newsletter communications).

Section 4

How Long We Keep Your Data

We retain your personal data only for as long as necessary:

  • Purchase records — kept for 7 years to comply with UK tax law (HMRC requirements).
  • Email newsletter subscribers — retained until you unsubscribe, after which we delete your data within 30 days.
  • Support enquiries — retained for 2 years after resolution.
  • Website analytics data — retained in anonymised form indefinitely; personal identifiers deleted after 26 months.
Section 5

Your Rights Under UK GDPR

You have the following rights regarding your personal data:

  • Right to access — request a copy of the personal data we hold about you.
  • Right to rectification — ask us to correct inaccurate or incomplete data.
  • Right to erasure — request that we delete your personal data ("right to be forgotten").
  • Right to restrict processing — ask us to limit how we use your data in certain circumstances.
  • Right to data portability — receive your data in a structured, machine-readable format.
  • Right to object — object to our processing of your data based on legitimate interests.
  • Right to withdraw consent — where processing is based on consent, withdraw it at any time.

To exercise any of these rights, email duyguiplikciergin@gmail.com. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Section 6

Third-Party Services

We use the following third-party services which may process your data:

  • Stripe — payment processing. Stripe's privacy policy: stripe.com/gb/privacy
  • PayPal — payment processing. PayPal's privacy policy: paypal.com/uk/legalhub/privacy-full
  • Vimeo — video hosting. Vimeo's privacy policy: vimeo.com/privacy
  • Mailchimp (if applicable) — email marketing. Mailchimp's privacy policy: mailchimp.com/legal/privacy

We do not sell your personal data to any third party. We do not allow third parties to use your data for their own marketing purposes.

Section 7

Contact & Complaints

For any privacy-related queries, contact: duyguiplikciergin@gmail.com

If you are unsatisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO):

  • Website: ico.org.uk
  • Helpline: 0303 123 1113
Section 1

Acceptance of Terms

By accessing or purchasing from Idea to Impact (operated by Duygu Iplikci Ergin), you agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use this website or purchase our courses.

These terms were last updated in April 2024. We reserve the right to update them at any time. Continued use of the site following changes constitutes your acceptance of the revised terms.

Section 2

Course Access & Licence

Upon purchasing a course, you are granted a personal, non-transferable, non-exclusive licence to access the course content for your own personal and non-commercial use.

  • Access is for one individual user only. Sharing login credentials or access PINs is not permitted.
  • You may not reproduce, distribute, republish, sell, or sublicense any course content in any form.
  • You may not record, screenshot, or re-upload any course videos.
  • Downloadable PDF materials are for your personal use only and may not be shared, sold, or distributed.
  • Access is provided for lifetime on the Full Playbook tier, subject to the platform remaining operational.

All course content — including videos, PDF guides, templates, and written materials — remains the intellectual property of Duygu Iplikci Ergin. All rights reserved.

Section 3

Content & Accuracy

The course content is provided for educational and informational purposes only. It does not constitute professional legal, financial, tax, or investment advice.

While we make every effort to keep content accurate and up to date, we cannot guarantee that all information is current, complete, or applicable to your specific circumstances. You are responsible for verifying any information before acting on it.

Results described in case studies and testimonials are not guaranteed. Individual outcomes will vary based on experience, effort, market conditions, and many other factors outside our control.

Section 4

Payment & Refunds

All prices are listed in GBP (£). Payment is processed securely via Stripe or PayPal.

We offer a 30-day money-back guarantee on all course purchases. If you are not satisfied with your purchase for any reason, email duyguiplikciergin@gmail.com within 30 days of your purchase date and we will issue a full refund. No questions asked.

  • Refund requests made after 30 days of purchase cannot be guaranteed.
  • Refunds are processed within 5–10 business days via the original payment method.
  • In exceptional circumstances (technical access issues, billing errors), we will resolve issues promptly regardless of the 30-day window.
Section 5

Acceptable Use

You agree not to use this website or course materials to:

  • Reproduce or distribute course content for commercial gain.
  • Impersonate Duygu Iplikci Ergin or Idea to Impact in any way.
  • Attempt to gain unauthorised access to any part of the platform.
  • Use the materials in any unlawful way or for any unlawful purpose.
  • Resell, share, or transfer your course access to another person.

Breach of these terms may result in immediate termination of your access without refund.

Section 6

Disclaimer of Warranties

To the fullest extent permitted by UK law, Idea to Impact is provided "as is" without warranties of any kind, express or implied. We do not warrant that:

  • The course will meet your specific requirements or expectations.
  • Access to course materials will be uninterrupted or error-free.
  • Any information or advice provided will produce specific business outcomes.

Our total liability to you for any claim arising from use of this course shall not exceed the amount you paid for your course purchase.

Section 7

Governing Law

These Terms of Use are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you are a consumer based in another country, you may also have rights under local consumer protection laws that are not affected by this clause.

Section 8

Contact

For any questions about these Terms of Use, please contact: duyguiplikciergin@gmail.com

Operator: Duygu Iplikci Ergin · Website: ideatoimpactdei.co.uk

Section 1

What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help the website remember information about your visit, improve your experience, and provide us with data about how the site is used.

Our website uses a minimal set of cookies — only what is necessary to function and improve the experience. We do not use advertising cookies or sell data to advertisers.

Section 2

Types of Cookies We Use

  • Session cookies (essential) — These store your course access status (PIN unlock) during your browser session. They are deleted when you close your browser. These are strictly necessary for the course to function and do not require consent.
  • Analytics cookies (optional) — If we use analytics tools (such as Google Analytics), these help us understand how visitors interact with our site in aggregate and anonymous form. You can opt out of analytics cookies at any time.
  • Third-party cookies — Vimeo may set cookies when you watch embedded videos. Stripe and PayPal may set cookies during payment processing. These are governed by their respective privacy policies.
Section 3

Managing Cookies

You can control and delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the site — in particular, disabling session cookies will prevent the course access PIN system from working.

To manage cookies in your browser:

  • Chrome — Settings → Privacy and Security → Cookies
  • Firefox — Options → Privacy & Security → Cookies
  • Safari — Preferences → Privacy → Manage Website Data
  • Edge — Settings → Privacy, Search and Services → Cookies
Section 4

Questions

If you have questions about our use of cookies, contact us at duyguiplikciergin@gmail.com.

Section 1

30-Day Money-Back Guarantee

We stand behind Idea to Impact with a full 30-day money-back guarantee. If for any reason you are not satisfied with your course purchase, we will refund you in full — no questions asked.

To request a refund, simply email duyguiplikciergin@gmail.com within 30 days of your purchase date with the subject line "Refund Request" and your order details. We will process your refund promptly.

We offer this guarantee because we believe in the quality of our content and want you to enrol with complete confidence.

Section 2

Refund Process & Timeline

  • Email your refund request to duyguiplikciergin@gmail.com within 30 days of purchase.
  • Include your name, email address used for purchase, and the date of purchase.
  • We will confirm receipt of your request within 2 working days.
  • Refunds are issued to the original payment method (Stripe or PayPal).
  • Processing time is typically 5–10 business days depending on your bank or payment provider.
  • Upon issuing your refund, your course access will be revoked.
Section 3

Exceptions & Special Circumstances

While our standard policy is 30 days, we handle exceptional circumstances with flexibility:

  • Technical issues — If you experienced technical problems that prevented access, we will resolve the issue or issue a full refund regardless of time elapsed.
  • Billing errors — If you were charged incorrectly, we will correct this immediately.
  • Duplicate purchases — If you were charged twice, we will refund the duplicate charge immediately.

Refund requests made after 30 days will be considered on a case-by-case basis. We want every student to feel they received fair value.

Section 4

Contact for Refunds

Email: duyguiplikciergin@gmail.com

Subject line: Refund Request — [Your Name]

We aim to respond to all refund requests within 2 working days.